Bell Donor Management Ltd – Complaints Policy
BDM views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Our policy is:
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of BDM.
Where Complaints Come From
Complaints may come from any person or organisation that has a legitimate interest in BDM. A complaint can be received verbally, by phone, by email or in writing. This policy does not cover complaints from a member of staff, who should use BDM’s Discipline and Grievance policies.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the directors of BDM.
This policy is reviewed regularly and updated as required.
Adopted on 25/05/18
Last reviewed on 250518.
Contact Details for Complaints:
Written complaints may be sent to BDM at 220 Vale Road, Tonbridge, or emailed to firstname.lastname@example.org.